Customer Service

 

Ordering Options

  • You can purchase online 24 hours a day.

After placing your order, you will receive an email confirmation (you will advise your email address when placing your order) which will list your order number together with your complete order details. Once we have received your cleared payment, your order will be packed and dispatched as quickly as possible. You will receive a second and final email notifying you when your order has been packed and dispatched.

Payment Options

Whilst you are at the check- out, you will be prompted to select one of the following payment options;

  • Credit card: Visa or Mastercard
  • Direct Deposit

Paying by credit card

Paying by credit card ensures your order is processed immediately and dispatched the same or next working day. We would like to assure you that when using your credit card, shopping online at www. jessihowellcosmetics.com is completely safe. You will notice a padlock icon located at the bottom of our site which indicates the shopping cart has 128 bit Secure Socket Layer protection, the highest level of protection for internet sales. The checkout securely encrypts all payment information which is sent directly to the bank, so we do not store your credit card details.

Paying by direct deposit

If you regularly use internet banking or visit your bank, than paying via direct deposit may be more convenient for you. When selecting this payment option at the check-out, you will receive an email confirming your order details and advising you of our bank details. Payment of your order must be made within 24 hours of making your purchase. If you purchase on a non working day, your payment must be made on the next working day. Please note that goods will not be dispatched until your payment has been received, which can take 1 – 3 days depending on your financial institution. Once we have received your cleared payment, you parcel will be packed and dispatched as quickly as possible.


Online Security

We would like to assure you that shopping online at www.jessihowellcosmetics  is completely safe. You will notice a padlock icon located at the bottom of our site which indicates the shopping cart has 128 bit Secure Socket Layer protection, the highest level of protection for internet sales. The checkout securely encrypts all payment information which is sent directly to the bank. 
JHC does not store your credit card details.

 

Returns & Exchanges

We want to make sure you love your purchase and so are happy to exchange or refund (in the form of a Jessi Howell Cosmetics gift voucher) * any goods because you have changed your mind, are unhappy with them or they are damaged. Please refer to our “Returns and Exchanges” and “Defective or damaged goods” policies listed on our terms & conditions page.

*Please note that cosmetics (including and other toiletries) cannot be returned for hygienic reasons.

Privacy

Jessi Howell Cosmetics is committed to protecting your personal information. We recognize your right to privacy and treat your personal information as private and confidential and we will not disclose this information to others without your consent, unless required to by law. Please refer to our privacy policy page located at the bottom of our site which sets out the different types of information we collect, why we collect it and what you can do if you would like to remove yourself from our mailing list or change any details we may hold. Further privacy information can be obtained on the Privacy Commissioner’s website (www.privacy.gov.au).

 

Terms & Conditions

Please refer to our terms & conditions page located at the bottom of our site.